Frequently Asked Questions

Have a question about personalization, engraving, sizes, shipping or the design process? Here you can find answers to the questions customers ask most often before ordering a personalized wooden box.

Personalization & Design

How does personalization work?

Every box is made to order. You can personalize it with names, dates, initials, a message, quote or another meaningful detail. Many designs can also be completely changed rather than simply adding a name to the example shown.

Will I see the design before you engrave it?

Yes. A FREE digital design proof is included with personalized orders. We will prepare the design and send it for your approval before production begins.

Can I see the design before I place my order?

Yes. If you would like to see the design before purchasing, please contact us with your personalization details, text, image or idea. We can prepare and send you a design proof before you place the order, so you can be confident that the final product will look the way you want.

Can I request changes to the design?

Yes. Changes can be made until you are happy with the design. The box is engraved only after the final design has been approved.

Can I send my own image or artwork?

Absolutely. You can send your own image, drawing, artwork, logo, handwriting, photograph or other design file. It can replace the artwork shown in the product photos or be used to create a completely custom engraving.

Can you engrave a photograph?

Yes. Photographs can be prepared for laser engraving as either a detailed grayscale-style engraving or a cleaner outline-style portrait, depending on the image and the result you prefer.

Is there a character limit for the text?

No fixed character limit is applied to custom text. Longer messages can usually be adapted to fit the available engraving area. We will arrange the text as part of the free design service.

Can you engrave inside the lid?

Yes. Inside-lid engraving is available for messages, quotes, dates or other personal text. This is especially useful when you want the outside design to stay simple while adding a longer private message inside.

Boxes, Materials & Sizes

What are the boxes made from?

The boxes are made from birch plywood, carefully sanded and finished with a clear protective varnish. The engraving is made directly into the wood with a laser — it is not printed onto the surface.

What colours are available?

There are four standard wood finishes: Birch, Oak, Walnut and Mahogany.

What sizes are available?

Most box designs are available in five standard sizes — S, M, L, XL and XXL. The exact outside and interior dimensions are shown on the individual product pages.

Can you make a custom size?

Yes. Custom sizes are available on request. If you need the box to hold a specific object, document, album or keepsake, send the required dimensions and we can advise on a suitable box size.

Will every engraving look exactly the same?

Because wood is a natural material, grain and colour vary slightly from piece to piece. Laser engraving also reacts differently depending on the wood structure, so the shade of the engraving can vary naturally. This is part of what makes every box unique.

Production & Shipping

How long does production take?

Standard production time is up to 5 business days, including the design stage. Quick approval of the design proof helps keep the order on schedule.

Where are the boxes made?

Every box is made and engraved in our family workshop in Bulgaria, European Union. We manufacture and personalize the products ourselves rather than reselling finished imported products.

Do you ship internationally?

Yes. We ship internationally from Bulgaria using tracked shipping. You will receive a tracking number when your order has been dispatched.

How long does shipping take?

Typical transit times after dispatch are approximately 4–7 business days within Europe, 5–10 business days to the USA and Canada, and 10–20 business days to Australia and many other international destinations.

International postal delays can occasionally occur, so these times are estimates rather than guaranteed delivery dates.

Will I have to pay import duties or fees?

No. We ship using DDP (Delivered Duty Paid), which means any applicable duties and taxes are prepaid. You will not have any additional import charges or customs fees to pay when your parcel is delivered.

Orders, Returns & Problems

Can I cancel an order?

Cancellations are accepted within 24 hours of purchase. After the design and production process has started, cancellation may no longer be possible.

Can personalized items be returned?

Because personalized products are made specifically for you, they cannot normally be returned simply because you change your mind. If an item arrives damaged, contains an error made during production, or does not match the approved design, please contact us and we will make it right.

What about non-personalized items?

Non-personalized products can be returned within 30 days, provided they are returned in their original condition.

What happens if my parcel is lost or damaged?

Please contact us. If a parcel is lost, damaged or substantially delayed, we will work with you to resolve the problem, including arranging a replacement where appropriate.

What if I have an unusual custom request?

Please ask. Custom images, unusual layouts, long messages, logos, special engraving ideas and custom box sizes are all welcome. If you are not sure whether something can be made, send your idea and we will let you know what is possible.